Sign in and open VIP from your account menu or the main navigation to view the loyalty information available to your account.
Review your displayed level, progress and any reward or benefit details. Read the conditions shown for a reward before using an available claim action.
Available benefits and eligibility depend on the current programme and your account. Use the information shown there rather than assuming that an example benefit is available to everyone.
For a loyalty question, contact Live Support with the level, reward name and displayed status you want help understanding.